Delivery Terms

1. General Information

All orders are subject to product availability. If an item is out of stock at the time you place your order, we will notify you as soon as possible. In such cases, we will cancel the order and issue a full refund using the original payment method.

2. Delivery Locations & Customs Duties

We deliver to addresses across the United Kingdom (UK), Europe, North America, and Australia. We also accept orders from international customers, provided the delivery address is within one of these supported regions. Shipping to locations outside these areas is available only by prior arrangement with our Customer Service team.

Please note that for international orders (including those to the European Union), the recipient may be liable for local customs duties, taxes, or import VAT levied by the destination country upon arrival.

3. Delivery Time

An estimated delivery time will be provided during checkout. Delivery times are estimates only and commence from the date of dispatch rather than the date of order. We make every effort to dispatch your order within 24 hours of payment clearance or order approval (on business days). Please note that we do not ship on Saturdays, Sundays, or UK Bank Holidays. Delivery dates may vary depending on carrier practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

4. Delivery Instructions

You can provide specific delivery instructions or notes for the courier in the designated field on the checkout page.

5. Shipping Costs & Taxes

Shipping costs are calculated automatically based on the weight of your order and the selected delivery method. To find out how much your shipping will cost, simply add the items to your cart and proceed to the checkout page. The exact shipping fees will be displayed at the "Shipping Method" stage. UK VAT is applied to domestic orders in accordance with current rates. For international shipments, local taxes and duties apply as outlined in Section 2.

6. Damaged Items in Transit

In accordance with the UK Consumer Rights Act, our bookstore remains responsible for your order until it is physically delivered to your specified address. We take great care to ensure all items are securely packaged. If you notice any damage to the packaging or the goods upon delivery, we recommend reporting it to the courier and contacting us immediately. This will significantly assist us in processing a claim with the carrier.

7. Questions and Contact

If you have any questions regarding shipping, delivery, or your order status, please contact us via email at: office@perfektsolutions.com.